When you encounter problems or concerns regarding your cart, you may need to contact our PinnacleCart Support Team from time to time. Here's how.
In this article, you will learn:
How to Submit a Ticket in the Admin Area 3.8.x version of the cart
How to Submit a Ticket in Your Account Area (Emergency Tickets as Well)
How to Submit a Ticket in the Admin Area for 3.9.x versions
To submit a ticket, go to the My Account drop-down menu and select Support.
Fill in the subject line and the Message section. Add a brief description of the issue along with any details you feel would be helpful for our support team.
Next, be sure to select the option for Grant access to the admin area to allow us to access your admin area and resolve the issue. Then, click the Submit button.
How to Submit a Ticket in the Admin Area for 3.8.x versions
To submit a ticket, go to the My Account drop-down menu at the top right of the admin area and select Support.
Fill in the subject line and the Message section. Add a brief description of the issue along with any details you feel would be helpful for our support team.
Next, be sure to select the option for Grant access to the admin area to allow us to access your admin area and resolve the issue. Then, click the Submit button.
How to Submit a Ticket in Your Account Area (Emergency Tickets as Well)
To submit a ticket, log in here.
If you don't know your password, click the 'Forgot Password' link.
Enter the username and email address attached to your account and click Continue.
Once you've reset the password and logged in, click the arrow next to your profile to open the drop-down menu and click Support.
Fill out the ticket form and click Submit.
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Links to Related Articles
None at this time.
If you didn't get your question answered, please contact the Pinnacle Cart Support Team. To submit a ticket, go to the My Account drop-down menu at the top right of the admin area and select Support.
