The Payment Card Industry Data Security Standard is a set of requirements designed to ensure that all companies that process, store, or transmit credit card information maintain a secure environment. To further understand the importance of being PCI compliant, read on. 


Applies to Version(s): All Versions


In this article, you will learn:

What is PCI compliance?

How to Scan for PCI Compliance

How to Report Failed PCI Scan

Current Known Issue


What is PCI compliance?

Note: The payment brands and acquirers are responsible for enforcing compliance, not the PCI council.


PCI Compliance ensures that your customers are safe when entering personal information while purchasing goods and services from your site. To review a copy, go to PCI DSS. 


PCI applies to any Organization or Merchant, regardless of size or number of transactions, that accepts, transmits, or stores cardholder data. This means if a customer makes a transaction on your site using a payment gateway this would apply to you. 


To review more information about PCI Compliance, visit the compliance guide.


How to Scan for PCI Compliance

There are many companies you can use to scan with, the one we recommend on our site is McAfee. But if you have other preferences, you can use that. 


Here is a list of companies you can take a look at. 


How to Report Failed PCI Scan

Open a ticket with our support team and attach the PCI Scan PDF to your reply. You can do this by going to the admin of your cart or through this link.


After I report what happens?

The PinnacleCart Support team will take the scan to Network Admins and make adjustments to the server environment to make sure everything is in working order. After doing this, the support team will give you feedback and let you scan again.


Current Known Issue

Note: If your scan comes back with a fail on TLS 1.0, this is a current issue we are in the process of addressing.


TLS 1.0 issues with our servers are being worked on and we hope to have this completely fixed by the end of the year. You can download the PDF attached at the bottom of this article, and provide that to your scanning company as this outlines our plan for the issue. It's our assessment of the situation and the course of action we are taking.  



If you didn't get your question answered, please contact the PinnacleCart Support Team. To submit a ticket, go to the My Account drop-down menu at the top right of the admin area and select Support.