If you are using the 1&1 name servers (DNS), you can change the DNS settings (DNS zones, DNS records) such as the A record. The A record is the DNS record that holds which IP address the domain should point to. This is the record you need to change so it points to PinnacleCart servers so your domain name then points to your store.

Applies to Version(s): All versions


Note: Contact support to get the IP address of your store if you do not have it.



Getting Started


Log in to the 1&1 Control Panel using your 1&1 Customer ID OR domain name and your 1&1 password.


If you have only one package, you will land on the Administration page. If you have more than one package, select the package in question to reach its Administration page.


select package


Click Manage Domains from the Domains panel.


manage domains


Click the arrow icon next to the domain name in question to display an options menu.


arrow icon


Edit DNS Settings from the Domain Settings section of the options menu.


Domain Settings


If the domain is not currently set to use the 1&1 name servers, you will not be able to change the IP address within the 1&1 Control Panel. You will need to update the IP address with your current DNS host.


Select Other IP address and enter the four parts of the IP address within the text boxes. Each number separated by a dot(.) should be typed into a separate text box.


Click the Save button when finished.


name server settings


Once you have finished these settings, it may take up to 48 hours for the changes to be seen across the internet, so please be patient.


Links to Related Articles


Pointing Your Domain Name to PinnacleCart


If you didn't get your question answered, please contact the Pinnacle Cart Support Team. To submit a ticket, go to the My Account drop-down menu at the top right of the admin area and select Support.